Customers Are Fucking Idiots!!!!

Before I get too far, let me just say I respect your position. Getting calls from asshole crack pots like me can't be easy to deal with on a daily basis. Big ups for dealing with that. In the same grain, I pose a simple question. Why do you still do it if all you get are idiots call ya?

I have to assume there is more good than bad.

That said, let me pose another question. If all you get are the idiots and assmites, suppose then the problem isn't them?

Hmmm...

Now. As for my personal experience with the cable company. I've never had a pleasant one. Never. The bills are too high, always. The packages always change and you could have the most basic, lowest price available but it doesn't matter, you get us anyways. The cable company just changes that package and suddenly you are paying $10 bucks more having not changed a thing. Usually with no warning. Just one month one bill, the next a new bill.

And lets talk about all those little taxes the cable company likes to charge. I understand some of them. I know some of them are needed to help sustain a business relationship. I understand you have to legally charge some of these taxes because the government forces you to do so. But let me ask this? Why the hell would you pass on to your customers, a use tax that you have already charged a neighboring town? Some other cable company uses your equipment, lines, ends or whatever service you provide and you charge them and us, your customers, a use tax. What the frag is that all about?

None of you that take my calls have ever been able to explain that and hence, I have dropped all cable and dish networks from my life. I know for a fact I will never be a cable subscriber again for this simple fact. I want to be paid back for every penny grubbing cent you charge me on these bogus taxes you have charged over the last 20 years before I subscribe again. And I know for a fact I will never see a cent in repayment.

So, before you call all of us "fuckin idiots" make sure you can at least answer all my questions.

Also as for the fact of your bill consantly changing....THAT HAS NOTHING TO DO WITH US!!!!! DO NOT KILL THE MESSENAGER!

You don't want your voice heard?,because telling me is like it falling on death ears.

First of all. it seems that you put alot of thought into this comment. Honestly I can careless about your experience. In answer to your question,you might just be right because when I get assholes like you on my phone that fill like they have a point to prove....I AM VERY NASTY. Its not MY company but it is a GREAT company to work for....when I am not dealing with little serial killers like yourself.

So in the future save your speech for someone who cares and I am entitle to MY opinion,and so are you.

I just rather not hear yours.

Loser

You post on an open, public forum and don't want my opinion.

::buzzer::

Hmmmmmmmmmmmmmmmmmmm...

And baby, please. Loser? I've lost at a lot of things, it's made me a better person. Sticks and stones. But I feel accomplished. I already have you looking at getting a different job.

::bell::

People have always asked "what is wrong with the customer service now a days?"

Here is what is wrong. Taken from the response to my post...

"Honestly I can careless about your experience."

And they can care less about giving us good customer service. It's no longer about us the customer, it's about them. Straight from the mouth of a babe.

Ouch.

It is a curious thing to me, that a person such as yourself would take the time to write this forum in complaint to these type of people, when it is you who is getting paid a living in order to deal with these people.

What exactly did you expect, when you took on a customer service job?

All of this aside... I note that you would rather us all go and complain to a CEO about the poor service we've recieved. Do you honestly think a high executive would take the time out of his day to listen to complaints?

If I were to know a CEO personally, he still wouldn't take my complaints, and referr me to your department. With your reccomendation, who is it then that is supposed to hear the word of the customer? This is further evidence to me, of the example of the failure of the corporate machine.

This misdirection of the issue, and bureaucratic dance tells me that the world will not die in some firey explosion... but in a hail of meaningless words that noone expects to read.

Ms. sjohnso9 , I feel you , I work as a PM Shift Manager for an ISP , I work this job because I attend school in the mornings , and I deal with a lot of difficult customers who I have to kiss up just to keep a profit margin for the company . I wish these 2 gentlemen could exchange jobs with you for a week and maintain the same opinion about " Good Customer Service " , and try to figure out the definition of it . Cheer up !

Shameka Latre's

someone who knows what they are talking about. Im over it all the way I am now a Quality Assurance Analysist.People take customer service to a whole new level now adays. Its never about the IP problem,the cable,etc. Its about their divorce,race,religions beliefs,kids etc. Calling customer service is just to curse someone who would have to listen and have no choice otherwise. Easy way of not paying for a psyco-therapist, to have their own lives evaluated,so they call customer service vent out their frustration and then when you feel any way about it, they validate it by saying this is "YOUR"job. MY JOB! is to help with cable, not your personality mishaps,and your socially okward behavior issues. Thanks for understanding. Smile.